Family Services Intake Coordinator

$18 - $22/HR; Compensation based on experience

Full-Time, Salaried / Exempt, M-F 8 am-4:30 pm, Evenings & Weekends as needed

Job Summary: 

The Family Services Intake Coordinator (FSIC) will support families in need of decent and affordable housing solutions by serving as the first point of contact for prospects seeking assistance for all homeownership programming.  The FSIC is responsible for conducting initial application intake, managing the application process, and assessing eligibility for MHFH homeownership programs. Additionally, they provide support to the Family Services department through case management of approved Partner Families and tracking their progress towards closing of their MHFH home. 

Key Responsibilities: 

• Conduct orientation sessions for prospects seeking homeownership opportunities
• Respond to inquiries about MHFH homeowner programs and services via phone, email, and walk-ins
• Establish and maintain regular communication with Partner Families, MHFH construction department, and ReStores to coordinate sweat equity 
• Track and prepare monthly sweat equity reports, ensuring PF progress towards closing
• Track HUD homebuyer education completion
• Case manage Partner Family files for accuracy through the monthly collection of income and asset documentation
• Assist applicants in completing their loan applications using applicant management databases.
• Collect, review, and evaluate prospective homeowner applications and supporting documentation to determine eligibility based on MHFH program requirements
• Follow up with applicants and provide updates on their application status accordingly 

Required Qualifications:

• High school diploma or equivalent required. College degree preferred. 
• Wisconsin Driver's License and a clean driving record are required
• Expertise in credit, debt, and financial management, including budgeting and savings strategies, preferred
• Capable of managing projects, processes, deadlines, and budgets in alignment with organizational policies and procedures, with a strong sense of urgency and attention to detail.
•  Strong verbal and written communication skills.

Compensation & Benefits:

• $18/HR - $22/HR, Compensation based on experience
• Health, Vision, Dental Insurance
• Life & Disability Insurance
• Employee Assistance Program
• 401K + Employer 3% match
• Generous paid time off + 10 paid holidays
• Employee Discount at Milwaukee’s ReStores
• Employee referral program 

Affirmative Action/Equal Opportunity Employer

Milwaukee Habitat for Humanity affirms its social and legal commitment to promote an atmosphere and environment that recognizes the principle and practice of equal employment opportunity. Milwaukee Habitat for Humanity does not discriminate in employment opportunities or practices based on race, color, religion, gender, national origin, age, disability, sexual orientation, status regarding public assistance, membership or activity in a local commission, or citizenship status, or any other characteristic protected by law.